FREQUENTLY ASKED QUESTIONS
Where can I manage my Subscriptions?
Here is the link to make any changes to your subscription (or to pause or cancel it): https://stoneandspeartallow.recurpay.com/account/login
Also, when you log in, please give a couple of minutes for the magic link email to be sent to you and be sure to check your spam folder if the email isn’t sent to your inbox and verify the email you are inputting is the one you made the subscription with.
Which essential oils do you use for your different scents?
We use the following premium natural essential oil blends for our scents:
- Cedar Citrus: orange, cedarwood
- Citrus Vanilla: orange, vanilla
- Eucalyptus Mint: peppermint, eucalyptus
- Tropical Lavender: lavender, orange, ylang ylang
I have an issue with my order or have general questions, where can I go?
All support requests should be emailed to support@stoneandspeartallow.com for the fastest response. Please include an Order Number if you have questions or concerns about a specific order. For all urgent matters please write Urgent in the email subject line.
Do you offer a refund if I don't like the products that I've ordered?
Of course. We're sure you're going to love our products! But if you aren't completely satisfied with anything, let us know and we'll refund your payment. To request a refund, please email us at support@stoneandspeartallow.com.
Do tallow soaps clog sink or shower drains?
No, the tallow is turned into soap during the saponification process and is no longer an oily substance. Tallow soaps act just like any other soap and do not clog drains at all.
Do tallow soaps clean as well as regular soaps?
You'll be happy to know that tallow soaps clean even better than regular soaps. Everyone is amazed at how well tallow soaps clean their skin (and dishes), and how gentle tallow soaps are on our skin since they don't contain any harsh chemicals.
Where are your products manufactured?
We handcraft all of our products in our Warehouse in Las Vegas, Nevada. We also ship all orders from our office located here.
Are your products suitable for sensitive skin?
Yes, our products are made with natural ingredients, suitable for all skin types, including sensitive skin. We make batches of our products in Unscented Version for people with especially sensitive skin.
What are the benefits of using tallow-based skincare products?
Since our products are made with zero chemicals and are made of completely natural premium ingredients, plus with the addition of our Wagyu Beef Tallow is deeply moisturizing, rich in vitamins, and closely mimics the skin's natural sebum you will feel the most hydrating and healing effects.
What should I do if my package if left out in the sun? Are my products safe?
They are 100% safe. If they are left out in the warmth and heat the tins can heat up and cause them to shift and move, if you let them cool down at room temperature they will firm up and be fine. If any products have shifted to one side that is due to heating up that is completely normal, if it looks like there is a lot of product missing in the tins or have leaked out please contact us at our email.
What are your lipsticks made out of?
All of our lipsticks are made with 100% natural ingredients: premium wagyu beef tallow, naturally-colored kaolin clay powders, beeswax, and coconut oil. Our lipsticks don’t contain any dyes or artificial colors, they receive their pigment colors from kaolin clays, which come in different colors depending on each type of clay’s unique natural mineral composition.
How do your lipsticks feel?
Unlike store-bought lipsticks that are made with synthetic chemicals, we do not add anything unnatural to our lipsticks, so our lipsticks can feel a bit different than what you’re used to. The ingredient we use to color our lipsticks is kaolin clay powder. It can feel “dry” and thick if you continue to swipe over and over on the lips and over apply so applying them slowly and accurately the first swipe ensures proper application. A little goes a long way with our lipsticks and they can have some staining effects so applying and wiping off the excess can also change the final color.
What is the difference between the peppermint and unscented versions of your lipsticks?
We have two versions of all of our lipsticks, peppermint and unscented. The peppermint version has natural peppermint essential oil added to it for a tingly, plumping, and slightly more moisturizing effect. Our unscented version without the addition of peppermint oil is great for people who are sensitive to essential oils or who are not a fan of the tingly effects that peppermint oil can have. Both types of lipstick will have the same color finish.
I want to switch from a store-bought commercial deodorant to a natural deodorant. How long is the transition period?
Switching to a natural deodorant involves transitioning away from conventional deodorants or antiperspirants containing synthetic chemicals like aluminum compounds, parabens, and artificial fragrances. Expect a brief adjustment period as your body adapts to the new product as you need to detox from all of these chemicals. Increased sweating or odor during this time is completely normal and temporary. Give yourself some patience during this time, it can take up to 30 days to fully detox from chemical deodorants. To ease the transition, consider detoxing your underarms by gently exfoliating and using natural remedies like apple cider vinegar or clay masks to draw out impurities. Additionally, reapply the natural deodorant throughout the day as needed, especially during the adjustment period. Once you are completely detoxed it will work just as well as before but with the added benefit of using all natural ingredients.
I have sensitive skin, which deodorant should I use?
If you have any sensitivities, especially to essential oils, we strongly recommend using our Unscented Version of our Deodorant, it includes all the great ingredients but with no essential oils added in.
How is your beef tallow processed and how clean is it?
Our beef tallow is from 100% grass-fed and grass-finished cows that are not exposed to hormones, antibiotics, vaccines, Rbst, mRNA, pesticides, or herbicides. Our beef tallow isn't bleached or deodorized, and there is no refining process. Our Beef Tallow is wet rendered with no added salt.
Which soap would be the best for me?
Moisturizing Body Soap - Great for people with drier skin and who need help to repair their skin barrier.
Hand & Body Soap - Great for someone who wants to keep it simple, great for all skin types, and is safe for the entire body and hands.
Exfoliating Body Soap - Great for someone who needs help exfoliating with a great, daily, exfoliator for the entire body.
Charcoal Soap - Great for someone who needs to help draw out impurities and detox the skin. Our charcoal soap is safe for everyday use.
What is in the Exfoliating Face Cleaner?
Ingredients: saponified grass-fed beef tallow, kaolin clay, ground deer, and elk antler powder (and natural essential oils in the scented versions). The ground deer and elk antler powder is for light exfoliation purposes, please be mindful of how much you scrub your face when using it. The kaolin clay powder is clarifying and can be very detoxing for the skin on the face. (This is not a makeup remover so please make sure your skin is completely free of makeup before using our Face Cleaner). If you have sensitive skin, we recommend using the unscented version, especially if you have a sensitivity to essential oils.
Do you have anything for acne-prone skin?
Our Clarifying Acne Cleanser was made specifically for people who suffer from congestion or Acne. Here is an overview of the ingredients to help better explain how the Clarifying Acne Cleanser can help! (Pair with the Clarifying Mask to boost cleansing!)Aloe Vera Gel: Known for its soothing properties, it calms inflammation and supports skin healing. The Activated Charcoal Powder: Draws out impurities, toxins, and excess oil, promoting clearer and smoother skin. Tea Tree Essential Oil: A natural antibacterial and antimicrobial agent that helps combat acne-causing bacteria. Lavender Essential Oil: Soothes and reduces redness, promoting a more even complexion. Lemon Essential Oil: Refreshes and brightens the skin while providing a clean, invigorating scent.
What is Skin Purging?
Skin purging occurs when your skin accelerates its turnover process, pushing impurities and toxins to the surface. This can temporarily result in breakouts, which are a sign that the product is effectively working to clear out the deeper layers of your skin. Unlike regular breakouts caused by irritation or an allergic reaction, purging is a short-term phase that leads to long-term benefits.
What are the benefits of using this sunscreen balm?
Provides sun protection with non-nano zinc oxide
Nourishes and moisturizes skin with tallow, coconut oil, and beeswax
Prevents dryness and maintains skin health.
How does non-nano zinc oxide work?
Non-nano zinc oxide acts as a natural barrier by sitting on top of the skin and reflecting UV rays without being absorbed into the skin or bloodstream.
What SPF is your sunscreen?
Our Sunscreen has an SPF rating of 30 SPF.